1. Eligibility and Purchase Source: Refunds are applicable exclusively for purchases made directly through the official Antivirus Firewall website. Any purchases from third-party vendors are subject to the refund policies outlined by the respective vendor.

2. Refund Request Procedure: To initiate a refund request, users must contact Antivirus Firewall’s dedicated customer support at [email protected] within 30 days of the original purchase date. The refund request should include comprehensive order details and a clear, concise explanation of the reason for seeking a refund.

3. Refund Criteria and Limitations: Refunds may be granted under the following conditions:

  • Technical Issues: Refunds may be considered for cases where technical issues cannot be resolved, impeding the proper functioning of the antivirus software.
  • Non-Compliance with Specified Features: If the product fails to meet features and functionalities explicitly stated during the purchase, users may be eligible for a refund.

Refunds will not be provided under the following circumstances:

  • User-Related Issues: Refunds will not be granted for issues arising from user-related errors or lack of understanding in utilizing the product.
  • Change of Mind: Antivirus Firewall does not entertain refund requests based on a change of mind or personal preference.
  • Product Usage Over 30 Days: Refunds are not applicable if the product has been in use for more than 30 days from the date of purchase.

4. Refund Processing Time: Upon approval of a refund request, Antivirus Firewall undertakes to process the refund within a reasonable timeframe. The actual processing time may vary based on the payment method and financial institutions involved.

5. Communication of Refund Status: Users will be promptly informed of the status of their refund request via the email address provided during the initial purchase.

6. Contact Information: Antivirus Firewall LLC
5 Willowbrook Blvd, Wayne, NJ 07470
Email: [email protected]
Phone: 1-888-644-0033

This comprehensive Refund Policy ensures transparency and clarity for users seeking a refund for products purchased from Antivirus Firewall. Users are encouraged to carefully review these terms and conditions before engaging with our services. For any queries or concerns, please reach out to our customer support using the provided contact information.